New Patients Now

What if your best source of new patients isn’t another marketing campaign, but creating an experience people want to talk about? Sara Wentzel shares how John Fornetti Dental Center welcomed 87 new patients in one month—all through word of mouth. 
You’ll learn: 
How to create an experience patients want to talk about
The small details that turn patients into referrers
How to build a culture that drives growth through word of mouth 

Bill Dorfman has built one of the most remarkable careers in dentistry, helping build Discus Dental into a business with more than $1.3 billion in sales.
In this episode of New Patients Now, Dr. Bill sits down with Flint to share the decisions, opportunities, and lessons that took him far beyond the operatory.
From the smartest business deal he ever made to what he learned from some of Beverly Hills’ most successful dentists, Dr. Bill reveals the thinking behind his extraordinary career. If you own a private practice, this conversation will challenge you to think bigger about the opportunities in front of you and what you’re capable of building.
 
Learn More About Bill Dorfman: Instagram:
https://www.instagram.com/drbilldorfman LEAP Foundation: https://leapfoundation.com/ POOOF! Dissolving Teeth Whitening Strips: https://www.pooof.com/ KickBallz Caffeinated Gum: https://kickballz.com/ Ana Sky: instagram.com/anasky

September is historically a slower production month, but that doesn’t mean it has to be for your practice. In this episode, Flint breaks down the 7 Deadly Sins of September and how to avoid the behaviors that can derail production and put you behind heading into the fourth quarter. 
You’ll learn: 
Why coasting into September can put your production goals at risk 
How pride and desperation can impact your patients, team, and results 
Why chasing the “shiny new thing” won’t fix the real problems in your practice 
How to identify your production gap and take action every day to close it 

What if the biggest thing holding your practice back isn’t a lack of knowledge, strategy, or opportunity but the way you see what’s possible? Flint challenges owner doctors to think differently about their potential and the future of their practice. 
You’ll learn: 
The one decision that can change what’s possible for your practice
Why the way you see yourself matters more than you think
What successful practice owners do differently 

Do you know what each new patient is actually worth to your practice? In this episode, Flint breaks down the math behind new patients and revenue so you can see how many additional patients it would take to reach a specific revenue goal and what that growth could mean for your practice. 
 
You’ll learn: 
How to calculate what one new patient is worth to your practice 
How to work backward from a revenue goal to determine how many new patients you need 
How 10 additional new patients a month can create hundreds of thousands in additional annual revenue 
How to use this math to understand your practice’s growth potential 

New patient volume is the single greatest indicator of practice growth—whether you're a private practice or a DSO. Flint breaks down what it really takes to create a healthy, consistent flow of new patients and the three things every growing practice gets right. 
You’ll learn: 
Why new patient volume is the clearest predictor of practice growth 
One shift that makes it easier for patients to choose your practice 
The overlooked mistake that's costing practices new patients every day 

Are hidden blind spots holding your practice back?  In this episode of New Patients Now, Flint Geier explains why successful doctors often become blind to the habits that quietly repel the patients, team members, and opportunities they want most.  You'll discover a simple three-step framework to identify those blind spots, break out of complacency, and take action that drives real practice growth. 
In this episode, you'll hear: 
The blind spots quietly costing you patients, team members, and referrals 
Why your energy either attracts or repels the people you need most 
The three-step framework: preparation, contemplation, application 
Why complacency after success is your biggest growth risk 

Taking a practice to the next level requires more than clinical skill. It requires leadership, team alignment, and the ability to navigate change. 
 
Dr. Zach Rifkin stepped into Rifkin Dental Group after his mother, Dr. Susan Rifkin, spent more than 30 years building the practice. Flint sat down with Zach to discuss what it took to lead through transition, earn trust, and continue growing a successful practice. 
 
Hear the decisions, leadership lessons, and strategies behind growing a successful practice through change. 

Most practices think the fix for slow new patient growth is more marketing spend. This week's conversation says that's the wrong place to look. 
Flint sat down with Marc Wagner, founder and host of the DentalBytes podcast, for a wide-ranging conversation covering front desk performance, AI, leadership, and the patient experience. 
They get into what a missed call actually costs a practice, where AI receptionists genuinely help and where they fall short, and why most teams never find out what's really happening on their own phones. 

What if the biggest reason your practice isn't growing isn't your marketing but what happens after the new patient walks in the door?
In this episode of the New Patients Now Podcast, Flint breaks down why most new patients never come back, and the simple shift that turns a one-time visit into a lifetime patient relationship.
From a restaurant's red napkin rule to the real math behind patient retention, this episode unpacks how small, intentional moments create patients who pay, stay, and refer.
You'll learn:
Why most new patients never return and the number that should stop you in your tracks
The red napkin rule and what it teaches us about the new patient experience
Why the second visit is the most overlooked moment in your practice
What to do right now at the midpoint of the year to make the second half count
This week, podcast listeners can also grab a free copy of the New Patients Now book — fast read, perfect for the beach.
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