New Patients Now

How a This Endo Practice Went from 260 to 314 New Patients - Without Burning Out Their Team

Running 314 new patient appointments a month would make most practice owners break into a sweat.  Luke, COO of Access Endodontics in Maine, does it while preaching something his team calls the Chill Factor. 
 
Luke joined New Patients Now to share how his high-volume endodontic practice grew from around 260 new patients a month to consistently averaging 314 — without burning out the team or sacrificing the patient experience.  His practice won the Scheduling Institute’s Beat the Baseline competition not by chasing the number, but by focusing on something simpler: removing every possible barrier between a patient and a scheduled appointment. 
 
The conversation covers the operational systems that keep their schedule solid, the cultural framework that bridges the clinical and admin divide, and what Luke actually means when he tells his team to chill. 
 
In this episode, you’ll hear: 
How Access Endodontics uses a “bookshelf” scheduling approach to reduce no-treats and keep the day predictable 
Why 68% of patients who leave a practice do so because of indifference — not competition, price, or clinical outcomes 
The three pillars of their team culture: Communication, Trust, and the Chill Factor 
What happened when his team first pushed back on Scheduling Institute training — and why the resistance was actually a good sign 
Why giving patients fewer choices leads to more scheduled appointments 
 

A 10-Minute Reality Check for Practice Owners Who Let the World Run Their Office

In this solo episode, Flint Geier gets honest about something that rarely gets discussed in the private practice world: the role your energy, attitude, and daily mindset play in how your practice actually performs. Not just in patient care or call conversion — but in the culture of the building, the engagement of your team, and the experience every new patient has when they walk in or call for the first time.
Flint shares a candid story from his own morning — a client coaching call that was going well until one offhand comment about pollen derailed the whole conversation.  It’s a small moment, but he unpacks exactly what it reveals about our default tendency to let the world’s noise set our attitude for us, and what happens downstream when we do.
 
In this episode, you’ll hear:
Why your “sphere of influence” is larger than you think — and how it directly shapes your team’s patient interactions
The one question to ask yourself before you walk through the office door each morning
How Flint caught himself derailing a productive client call with a single offhand comment — and what he did about it
The Two Economy System and how to apply it when the outside world feels chaotic and uncertain
A one-person challenge you can try today to immediately shift how you show up for your team

One Utah Dentist's Blueprint for 23% More New Patients in 90 Days

Dr. Daniel Funk grew up watching his father practice dentistry in Delta, Utah — and spent most of his early career trying to do something different.  After dental school, he headed to Texas and spent years working for a DSO, mastering his craft without worrying much about the business side of things.  Then he came home. 
Eighteen months into co-owning a private practice with his partner Dr. Bloomfield, Dr. Funk has a clear-eyed view of what nobody warned him about: being a great clinician doesn’t automatically make you a great leader.  And in private practice, leadership is the job. 
In this episode, host Flint Geier sits down with Dr. Funk to talk about the real transition from associate to owner — the freedom that comes with it, the weight of decision-making, and the systems gap that most new practice owners don’t see coming.  They also dig into what happened when Dr. Funk’s team went through front desk phone training with the New Patient Institute: a 23% increase in new patients within 90 days, new bottlenecks to solve, and a deeper understanding of why the phone call is the most underrated moment in a patient’s journey. 
If you’re in a DSO or associateship and wondering what ownership actually looks like — or if you’re already in it and feeling the growing pains — this one is for you. 
  
What you’ll hear in this episode: 
Why the DSO model feels comfortable — and what that comfort costs you long-term
The clinical and leadership challenges of transitioning to private practice.
How phone training produced a 23% increase in new patients within 90 days
The “dual alternative” technique and why shorter calls can deliver better patient service
What to do when growth creates new operational bottlenecks
Why Dr. Funk is now investing in coaching for himself — not just his team 

The Million-Dollar Hospitality Secrets Most Practices Are Missing

What if the biggest growth lever in your practice isn’t marketing… but how your patients feel? 
In this episode of the New Patients Now Podcast, Flint sits down with Brad Kirch, managing partner of Sequel Coffee and Roam coworking spaces, to unpack the real meaning of hospitality—and why it’s the missing link in most practices today. 
From Chick-fil-A’s $10M-per-location model to Disney’s “peak-end” psychology, this conversation breaks down how small, intentional moments create massive business impact. 
You’ll learn: 
The critical difference between customer service and hospitality 
Why automation can hurt your patient experience (and where it shouldn’t) 
How to create “remarkable moments” patients actually remember 
Simple, no-cost ways to immediately improve your practice experience 
Why the best businesses treat every interaction as a relationship—not a transaction 
If you want more new patients and better retention without increasing your marketing spend… this episode is a must-listen. 
And if you really want to know how your practice measures up to hospitality, Take the 5-Star Challenge!

The Future of Dentistry with DentalTown Founder Howard Farran and Jay Geier

***SPECIAL EDITION PODCAST*** 
 
Brought to you by the Dentistry Uncensored podcast, hosted by the knowledgeable and always humorous Howard Farran, CEO of Dentaltown. If you’re not already listening, you should be. 
 
In this special episode, Howard sits down with our Founder, Jay Geier, and President, Flint Geier, for a powerful conversation on what separates stagnant practices from scalable ones.
 
If you think your practice is stuck because of insurance, the economy, or even your team, this episode is going to challenge you.
 
They unpack why growth doesn’t create chaos, lack of systems does… why AI won’t fix your front desk… and why staying “just a clinician” is quietly capping your potential.
 
If you’re serious about building a practice that grows without burning you out, this is a must-listen.

The 5-Minute Gut Check That Could Be Costing You 68% of Your Patients

You think you provide a great patient experience. But have you actually walked through it yourself? 
In this episode of New Patients Now, Flint Geier shares a real-life experiment: calling three dental offices to schedule a simple cleaning. All three had strong reputations. All three had nice offices. All three likely believe they provide an exceptional patient experience. 
And yet… two of them lost the opportunity before the appointment was even booked. 
From unanswered calls to capacity bottlenecks to unnecessary friction during scheduling, this episode is a powerful reminder that your patient experience begins long before the clinical care. 
If you’ve ever assumed your systems are “probably fine,” this is your wake-up call. 
Because 68% of patients leave due to perceived indifference — not bad dentistry. 
It’s time for a gut check. 

How to Set New Patient Goals Your Team Will Actually Hit this Year

Most practice owners want more new patients — but very few have a realistic, repeatable system for achieving consistent new patient growth.
In this episode of New Patients Now, Flint Geier breaks down a proven framework for setting a new patient baseline your team will understand, believe in, and execute against. You’ll learn how to calculate a realistic starting point, account for seasonality, and turn new patient numbers into a daily focus that drives behavior.
Schedule your free consultation to increase your new patients with Flint and his team.

Why “Patient-First” Practices Win More Loyalty, Referrals, and Revenue

Podcast Description 
Most practices believe they’re patient-centric. But when you look closely at how patients actually experience the practice — from the first phone call to ongoing care — the truth is often very different. 
In this episode of New Patients Now, Flint Geier breaks down the real difference between patient-centric and practice-centric models. He explains why convenience, simplicity, and anticipation now matter more than ever — and how small, often unintentional decisions can quietly push patients away. 
You’ll learn: 
Why most patients leave due to indifference, not bad clinical care 
How administrative systems (not dentistry) drive patient loyalty 
The five questions every practice should ask to assess their patient experience 
Why improving experience reduces no-shows, increases referrals, and fuels long-term growth 
If you want more patients to show up, stay, and refer — this episode gives you a clear framework to start making that shift. 

How to ACTUALLY make your New Year's Resolutions stick

New Year’s resolutions are broken by Valentine’s Day — and deep down, you already know why.
In this episode, we dismantle the myth that real change comes from making a list on January 1st. Instead, we walk through a practical, no-nonsense framework for attracting better results in your practice and your life — without relying on motivation, wishful thinking, or “throwing it out to the universe.”
You’ll learn why your current outcomes are not random, how standards you tolerate become results you repeat, and how inconsistent reinforcement quietly sabotages growth. More importantly, you’ll hear exactly how to replace vague goals with clear expectations, aligned behaviors, and simple systems that hold you accountable.
This episode breaks down:
Why your brain is wired to deceive you without structure
How standards shape team performance and patient behavior
The difference between attracting growth and accidentally repelling it
Why tracking one measurable improvement for 90 days beats a dozen resolutions
How to stop repeating last year’s results with a new calendar
If you want more of the right patients, stronger team performance, and real momentum in 2026 — this episode gives you the framework to build it on purpose.

How to Respond When Sh*t Hits the Fan!

In this episode of the New Patients Now Podcast, Flint Geier shares a powerful lesson on how the way you handle crises in your practice can define your reputation with patients. Drawing from a surprising personal experience in Italy, Flint walks through the importance of maintaining high standards of service, even when things go wrong. The episode explores strategies for over-communicating with patients during moments of uncertainty, staying level-headed, and demonstrating the value of preparing your team for the unexpected. Learn how to transform potential service failures into opportunities to strengthen patient trust and loyalty.