New Patients Now

The Truth Behind Training Your Team: Why Most Practices Hold Back (and What 36,000 Trainings Prove)

Most practices say they want more new patients… but almost none are willing to do the one thing that guarantees change: train their team. After completing almost 36,000 in-office trainings, patterns become impossible to ignore — not just in the teams themselves, but in the beliefs doctors carry into the process.
This episode gives a behind-the-scenes look at what really happens when a practice commits to team development. It breaks down the three misconceptions that keep doctors from ever pulling the trigger on training:
"What if they won’t do it?"There’s a huge difference between won’t and can’t. Most of the time, the issue isn’t a team member’s ability — it’s the assumptions placed on them before they were ever trained.
"What if I train them and they leave?"The bigger risk isn’t training someone who might eventually move on. It’s never training them and keeping them exactly where they are for the next ten years.
"They should already know how to do this."No one arrives fully formed. Whether it’s the first time you played a game, tried a skill, or stepped into a new role — you needed someone to teach you. Your team is no different.
The episode also explores how accountability works, why leadership is often the real barrier, and the surprising reality that many team members — once trained — become the highest performers in the entire practice.
If you’ve ever hesitated to bring in outside training, feared the investment, or assumed your team "just won’t do it," this episode uncovers the truth behind team training and why it’s the fastest path to better patient experiences and more new patients.

The Art of Accountability: How to Lead Your Practice to Higher Performance

In Episode 14 of the New Patients Now Podcast, Flint Geier breaks down the often-overlooked leadership skill that determines whether your practice grows or stalls: accountability. In this powerful episode, Flint explains why most people naturally resist being held accountable, the difference between micromanaging and true leadership, and the four essential pillars every practice owner must master—clarity, cadence, coaching, and celebration. Whether you want to finish the year strong or develop a culture of high performance, this episode gives you a simple, actionable framework to elevate your team and your results. 

Dr. Larry Black’s Journey from Burnout to Breakthrough

In this episode of New Patients Now, host Flint Geier sits down with Dr. Larry Black, a South Georgia dentist whose practice has undergone a massive transformation since joining the Scheduling Institute in 2021. 
 
Dr. Black shares how his team grew from seeing 18 new patients per month to over 70, all without adding staff or operatory space. He credits the breakthrough to on-site team training, consistent coaching, and embracing accountability systems like the 5-Star Phone Certification training. 
 
What began as skepticism (“That won’t work in my small town”) turned into full belief as he saw smoother systems, better communication, and higher-quality patient experiences despite increased volume. The conversation explores how leadership development, repetition, and “rowing in the same direction” changed not just the numbers, but the culture. 
 
Dr. Black also reflects on mentorship, personal growth, and how his mindset shifted from planning retirement to doubling his facility and hiring his first associate. His story shows that coaching isn’t about working harder, it’s about working smarter, smoother, and with purpose. 

Simplifying Your Marketing: What It Takes to Get Exceptional Results

Have you tried multiple marketing companies and still aren’t seeing results? Flint Geier and Luke Infinger break down why most growth struggles aren’t about the marketing, they’re about mindset, systems, and ownership.
Learn how taking responsibility, building the right systems, and being ready to adapt can create massive results in your practice.
“Find someone to emulate, reverse-engineer it, and build success from back to front.”
 
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The $1.5M Blind Spot in Your Practice (and How to Fix It Fast)

Most practices think their biggest opportunities lie in case acceptance or treatment planning. But here’s the truth: you’ve probably already lost over $1 million before a patient ever walks in your door.
In this episode, Flint breaks down the shocking statistics that reveal why practices struggle with growth, payroll, and patient satisfaction:
• Only 68% of calls are answered.
• Only 42% of answered calls convert to appointments.
• Nearly 30% of new patients no-show.
Flint walks through the math, the ripple effect on profitability, team opportunities, and patient care, and shows you how to benchmark your numbers so you can finally close the gaps.
If you think you know every opportunity in your practice, think again.
 
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What Two Doctors Discovered That Changed Everything

In this powerful episode, we bring together a panel of experts to discuss the connection between personal development, team training and well executed marketing. Join Flint Geier from The Scheduling Institute and Luke Infinger from Hip Creative, along with two successful orthodontists, Dr. Brian Rochford and Dr. Jeff Goldberg. They share their candid journey of building a high-performing team and a patient acquisition engine, revealing how the synergy between operational excellence and data-driven marketing is the key to breaking through a growth plateau.
 
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The Engagement Scale

Flint tackles the single most powerful lever for practice performance, backed by compelling data. Discover how increasing engagement can boost productivity by up to 23%, reduce absenteeism by 78%, and cut turnover in half. This episode introduces the "Engagement Scale," a practical tool to assess your team and a proven plan to build a culture where everyone is invested in success.
 
 
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Your Practice’s Tech Stack: Asset or Overhead?

Are you paying for technology that isn't delivering? This episode cuts straight to how to make your practice's tech work for you and your patients. Flint exposes common missteps and arms you with the insights to transform your digital tools from mere expenses into powerful assets that genuinely improve patient satisfaction and streamline your operations.
 
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The Modern Approach to Case Presentation

Are you struggling with case acceptance? It's time to rethink your treatment presentation. This episode, Flint uncovers why traditional methods fall short and how addressing the patient's willingness to accept help can transform your practice. He breaks down the "ABCs" of patient commitment, and shows you how to apply these principles for real results.
 
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Do These 7 Things Right and Your Patients Will Love You

Are you processing patients or truly welcoming them? Uncover the often-overlooked elements that build unwavering patient trust and engagement. This episode dives into the 7-step checklist designed to elevate your practice from reactive to proactive, ensuring happier patients and a more productive team. Visit our Website
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